AI Customer Service Agent
Intelligent chatbot and support automation that seamlessly integrates with existing platforms like Zendesk, Intercom, and WhatsApp.
Starter
Save $50/year
- 1,000 conversations per month
- 3 support channels
- 100 knowledge base articles
- 50,000 API requests/month
- AI-powered responses with context
- Multi-platform integration
- Email & chat support
Professional
Save $198/year
- Everything in Starter, plus:
- 10,000 conversations per month
- All support channels
- 1,000 knowledge base articles
- 500,000 API requests/month
- Sentiment analysis
- Conversation summaries
- Priority support
Feature Comparison
| Features | Starter | Professional | Enterprise |
|---|---|---|---|
| Core Features | |||
| Conversations per month | 1,000 | 10,000 | Unlimited |
| Support channels | 3 | All channels | All + Custom |
| Knowledge base articles | 100 | 1,000 | Unlimited |
| API requests per month | 50,000 | 500,000 | Unlimited |
| AI Capabilities | |||
| AI responses | Context-aware | Advanced ML | Custom trained |
| Intent recognition | Basic | Advanced ML | Custom models |
| Sentiment analysis | - | Real-time | + Emotion detection |
| Conversation summaries | - | Automated | + Action items |
| Multilingual support | 5 languages | Unlimited | Custom training |
| Integrations | |||
| Platform integrations | 3 platforms | All platforms | All + Custom |
| Human handoff | Smart workflows | Intelligent + Context | + CRM integration |
| Ticket creation | Automated | Smart routing | Enterprise mgmt |
| API access | - | Full + Webhooks | Dedicated endpoints |
| Customization | |||
| Branding customization | Basic | Full white-label | + Custom domain |
| Workflow automation | - | Custom workflows | Advanced builder |
| Custom integrations | - | - | |
| AI training on your data | - | - | |
| Analytics & Reporting | |||
| Conversation analytics | Detailed | Advanced insights | Custom BI |
| Canned responses | Pre-built templates | AI-suggested | AI-generated |
| Security & Compliance | |||
| On-premise deployment | - | - | |
| SSO integration | - | - | |
| Advanced security | - | - | |
| Compliance support | - | - | SOC2, HIPAA, GDPR |
| Support & SLA | |||
| Support level | Email & Chat (48h) | Email & Chat (24h) | Dedicated (8h) |
| Dedicated account manager | - | - | |
| SLA guarantee | - | - | 99.9% uptime |
Frequently Asked Questions
Can I upgrade or downgrade my plan at any time?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate the charges for the remainder of your billing period.
What happens after my free trial ends?
After your 1-month free trial, your account will be paused. You can choose to upgrade to any paid plan to continue using the service. Your conversation history and settings will be preserved for 30 days.
Do you offer discounts for annual billing?
Yes! Annual plans save you approximately 17% compared to monthly billing (equivalent to 2 months free).
What platforms can the AI Customer Service Agent integrate with?
We support all major customer support platforms including Email, Zendesk, Intercom, WhatsApp, Slack, Microsoft Teams, and more. Enterprise customers can request custom integrations for proprietary systems.
What happens if I exceed my conversation limit?
If you approach your conversation limit, we'll notify you in advance. You can upgrade your plan or purchase additional capacity. The agent will continue to work but new conversations may be throttled if limits are significantly exceeded.
Can the AI be trained on my company's specific knowledge?
Yes! Professional plans include AI learning from your knowledge base articles. Enterprise plans offer full custom AI training on your company's data, documentation, and past conversations.
How does the human handoff work?
When the AI determines a conversation needs human intervention (complex issues, sentiment detection, or customer request), it seamlessly transfers to your support team with full conversation context. Professional and Enterprise tiers include intelligent routing to the right agent.
Is the AI Customer Service Agent GDPR compliant?
Yes, we are fully GDPR compliant. Enterprise plans include advanced compliance support for SOC2, HIPAA, and GDPR, including data residency options and audit logs.
Can I deploy this on-premise?
On-premise deployment is available exclusively for Enterprise customers. Contact our sales team to discuss your deployment requirements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and wire transfers for Enterprise customers.